Customer Care & FAQS

If a product does not meet your expectations, you may return it for a refund within 30 days from the date of delivery. To initiate a return, click here or kindly email us at customercare@doucce.com, including your order number and we will send you instructions to process your return. Processing time for returns takes up to 10 business days from the time the return is received.

Please note that only products purchased from www.doucce.com will be accepted for return. We regret that we cannot accept exchanges at this time. In the event of any perceived abuse(s) of this Satisfaction Guarantee, to be determined at the sole discretion of Doucce, a return may not be honored.

If you wish to order by phone instead of shopping online, please call Doucce toll-free at 1-855-380-8880. A representative can assist you between the hours of 10AM-4PM EST Monday-Friday.

We are required by law to charge sales tax on orders being shipped to the states of New York.

We regret that online gift certificates are not currently available on this site.

Doucce currently provides free shipping on orders $30+ throughout the continental United State.

Most Doucce orders are processed within 1-2 business days. Orders placed after 11:00 AM EST may ship the following business day. Likewise, orders placed on non-business days (weekends or holidays) will be processed on the next business day.

After your order is placed, you will be emailed a receipt. When your order is processed, you will receive another email with the tracking number linked to your order where you can view delivery status.

Doucce.com can only ship orders within the United States. We currently do not provide international shipping.

Doucce does not test on animals, nor do we have any other parties, such as suppliers, conduct any animal testing on our behalf. Doucce uses only the highest quality ingredients, which have a proven safety record and are widely used in the cosmetics industry.

We are continually evaluating alternatives to animal-derived ingredients and have replaced many ingredients with vegetable derived substitutes. However, certain Doucce products may contain animal derivatives, such as lanolin. If you would like further information as to which Doucce products contain animal derivatives please contact customer care and we will provide that information.

Doucce has made it it’s mission to eliminate parabens from most of its products. That being said, it is important to use preservatives to prevent bacterial and fungal contamination. With the high level of natural ingredients in our formulations, the absence of preservatives would require our products to be refrigerated and would need to be used within approximately two weeks after production. Additionally, we strive to ensure our products do not present any health risk from contamination by harmful microorganisms by using preservatives such as parabens.

Parabens have been used for over 70 years and are approved by the US FDA for use in a wide variety of consumer products, including foods and beverages. Parabens provide a critical role in frontline defense for preventing disease and infection in humans by preventing fungal and bacterial contamination, and are recognized as safe by the World Health Organization as well as government agencies around the world. In the United States, the Cosmetic Ingredient Review (CIR) expert panel (an independent body of internationally recognized medical and scientific experts in safety evaluation) has reviewed parabens and concluded that they are safe for use in cosmetic products. All our products are allergy tested and dermatologist tested.